Cancellation and Refund policy
Customised orders cannot be cancelled post order processing completion.
If you would still like to cancel customised orders, there will be a cancellation fee of 50% of the total product value
In all cases of cancellation, refund of money, if any, will be provided within 48-72 business hours, after receiving the cancellation request and may take 4-7 additional business days for the amount to reflect in your account.
REFUND, RETURN AND EXCHANGE POLICY FOR DAMAGED OR INCORRECT PRODUCTS
Gumdropshop takes utmost care while packaging and shipping all its products. However, if you receive a damaged or incorrect product from Gumdropshop, you may request for a refund or exchange of the product. If the products are custom made we don't require you to ship them back to us in case they are damaged.
You may follow the procedure below in case you receive a damaged product from us:
Step 1: Make a video and take pictures clearly capturing the precise nature and extent of the damage to the product and send us the same at our Instagram handle @gumdropshop.in or email them to us at firstname.lastname@example.org within 2 days from receiving the product that is delivered.
If you have received an incorrect product, please provide details of the product you ordered and the product you received and attach pictures of the product received.
Step 2: Attach the details of the order including sender’s and receiver’s name, your email id, and the order id sent to you from Gumdropshop to the message along with details such as if you would like a replacement or refund for your order.
Step 3: We will endeavour to process your request for refund or replacement within 7 days from when we receive a request from you.
Refund, if so requested by you, will be provided within 48-72 business hours, after we have processed and approved your request and it may take 4-7 additional business days for the amount to reflect in your account.
We shall endeavour to ship replacement products within 24-48 business hours after we have processed and approved your request
If we approve a refund against your product, we will refund the invoiced rupee value for the damaged / defective / incorrect product upon you providing the details of the order including sender’s and receiver’s name, your email id, and the order id sent to you from Gumdropshop
Please note that we will be able to replace any damaged / defective / incorrect product subject to the availability of such product with us. In the event that a replacement is not available, we will refund you the full amount.
Can I return part of my order?
Unfortunately due to the custom nature of the product, we will not be able to accept returns. An order once shipped shall be considered a final purchase.